This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our service, the PRTG Tools Family website.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities. Logging in to our Customer Portal will give you the ability to change your personal data.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system, your computer’s Internet Protocol ("IP") address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages and other similar information.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
How we use the collected data
-To administer the Website;
-to provide information, products and services to you at your request - for example to permit you to make purchases through the Website;
-to fulfil your request to subscribe to the Website and/or our newsletter and to properly respond to your feedback and questions;
-to tailor the content you see on the Website to your specific needs;
-to properly respond to your feedback and questions;
-for any other purposes required in order to allow us to provide our services.
Subject to the specifications made with regard to the navigation data, the transmission of which is automatic and represents an inherent feature of Internet communication protocols, you are free to decide whether or not providing your personal data.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
This website has integrated components of PayPal. The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order. PayPal's privacy statement can be found at https://www.paypal.com/gi/webapps/mpp/ua/privacy-full
We may sometimes track clicks and open rates to measure the performance of our email campaigns.
For outgoing emails we use the service of MailJet. Mailjet's provacy statement can be found at https://www.mailjet.com/statics/privacy-policy
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. However, nobody can consider to be completely safe from hackers: even if it's almost impossible, the worst case scenario must be considered. Therefore, please note that if a security breach was to affect you, we commit to immediately notify you. We will also take all the necessary measures to end the intrusion.
Links to Other Sites
If you decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, you can unsubscribe by logging in to our Customer Portal.
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.
This document was last updated on may 30, 2018